Return and Refund Policy

1. Return and Refund Eligibility

At Kushnikova, we want you to be happy with your purchase. However, there are certain conditions and situations where we do not provide returns or refunds. Please carefully read our policy to understand when you can request a return or refund.

2. Circumstances Where Return and Refund Are Applicable

We accept returns and offer refunds or exchanges only under the following circumstances:

  • The product is defective or damaged upon arrival.

  • You received the wrong item.

  • The item does not meet the description provided on our website.

Please Note: We do not accept returns or offer refunds for personalized or custom-made items, unless there is a manufacturing defect.

3. Timeframe for Returns and Refunds

  • You can request a return or exchange within 30 days from the date you received your order.

  • After 30 days, we are unable to process returns or exchanges, and no refunds will be issued.

4. Refund Processing Time

Once we receive the returned item, we will process your refund to your original payment method. Please allow up to 10 business days for the refund to be processed. Depending on your payment provider, the refund may take longer to appear in your account.

5. Steps to Request a Return or Refund

To begin the return or refund process, please follow these steps:

  1. Contact our customer service team at [email protected] or call +1 (310) 553-5300 within 30 days of receiving your order.

  2. Provide your order number, details about the item, and a brief description of the issue.

  3. Once your request is processed, we will provide you with a return shipping address (please do not return the item to the original address). The return address will be sent to you by email after your return request is approved.

  4. Once we receive the returned item, we will process the refund or exchange.

6. Shipping Fees for Returns and Exchanges

  • If the return is due to an error on our part (damaged, defective, or incorrect items), we will cover the cost of return shipping.

  • If you simply change your mind or ordered the wrong item, the return shipping cost will be the customer’s responsibility.

  • Please ensure the item is packaged securely to avoid any damage during the return shipment.

7. Restocking Fee

We do not charge any restocking fees for returns or exchanges. You can return or exchange your product without incurring any additional fees.

8. Non-returnable Items

Please note, certain items are non-returnable. These include:

  • Personalized or custom-made products (unless damaged or defective).

  • Gift cards and digital products.

These items cannot be returned or refunded, so please make sure you are satisfied with your selection before making a purchase.

9. Address for Returns

The return shipping address will be provided to you after your return request is approved. Please do not send returns to the original address listed on the package. We will send you the correct return address through email once your return request is submitted.

10. Customer Support

If you have any questions or need assistance with a return or refund, please reach out to us using the following methods:

  • Email: [email protected]

  • Phone: +1 (310) 553-5300

  • Address: 10250 Santa Monica Blvd, Los Angeles, CA 90067, USA